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customer satisfaction

Customer Q & A: Why do your new devices have so many different part numbers?

Why do your new devices have so many different part numbers? This is a good question and one we hear fairly often. Our newer products, such as the DicksonOne family, TSB, and DSB all use replaceable sensors. This means when placing an order, you have to make sure that you not only order the base...

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From The Dickson Catalog: Chart Recorder Addiction, How To Kick The Habit

From the Dickson Insights Editor-in-Chief

In talking with our customers, we find that one of the biggest challenges in their day-to-day operations is the manual process of changing out charts on chart recorders. It’s an annoyance, it’s a hassle, and they would rather not have to deal with paper...

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A Letter To The Readers Of Our Catalog And Blog

From the Dickson Insights Editor-in-Chief

In the spring of last year, we changed up our catalog. Gone were the days of product specifications after product specifications. In were articles, customer features, and infographics, written and designed for our customer's applications, industries, and...

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Arway Confections: A Dickson Customer Profile

Together, we walked out the back door with a bag of chocolate covered coffee beans in our hands and a grin on our faces, not realizing that we had left our notes, some unused products, and some calibration certificates back in the factory.

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Customer Profile: Using Data Loggers To Win A Museum Grant

A few weeks ago, a Dickson customer called in to ask a question about the alarm functionality of DicksonOne (page 2 has more info on alarms!). After his question was answered, and as he was just about on his merry way, he mentioned something that made us smile: DicksonOne had helped him win a...

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Customer Profile: The High Scaler Cafe at the Hoover Dam

If you've got an interesting application or would like to talk to us about partnering on a blog post and/or video, shoot us an email at content@dicksondata.com.

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A DicksonOne Bug, A DicksonOne Solution.

At Dickson, our customers are our number one concern. Sure, a lot of companies say that, but we mean it. Below is just one example of the steps Dickson takes to ensure customer satisfaction.

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